Senior Inside Sales / Customer Service Representative
Expand International is a global company and the worlds largest manufacturer of portable media displays, pop ups, and banner stands. These products are used for marketing, brand-building, information & presentations.
We are seeking a Senior Inside Sales/Customer Service Representative to join our team of professionals in Stratford, CT. We need a self going and motivated person with a positive attitude.
Responsibilities
Provide excellent customer service to our clients by:
- First line phone and email support to clients
- Order entry
- Identify, research, and resolve customer issues
- Follow through on large projects. Make sure deadlines are met
- Follow-up on all open items and update customers on status/progress of requests
- Returns, credits and claim follow ups etc.
- Manage client database records
Requirements
- Customer Service and Project Management experience
- Ad/Event Agency experience
- Project Management
- Sales experience
- Detail oriented
- Problem solving skills
- Tradeshow experience
- Multitask
- Ability to work in a high stress environment
- Team player, self-motivated, assertive and flexible
- Excellent written and verbal communication skills
- Excellent phone and e-mail etiquette.
- Preferred but not necessary skills:
- Some knowledge about Illustrator, Photoshop, InDesign and PMS colors
- 1 year of wide format printing
Compensation and Benefits
- Competitive salary commensurate with experience
- Excellent benefits package
Please e-mail your resume to: work.us@expandmedia.com. Please send resume via e-mail only.
For more information about our company, please visit our website www.expandmedia.com
